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Before contacting technical support please make sure you are able to define the problem including
all steps taken, any appropriate supporting documentation such as output including:
- Error codes and message
- Dumps and traces
- Screen prints
- Compiled output listings of pre audit-enabled source code and audit-enabled source code
Also have the following operating environment information:
- The version number of the operating system and its major components.
- Hardware components
- Third party software products involved